Help and Support
You have a question? We have the answer. Find what you’re looking for quickly – whether you want to buy, sell or simply learn more.
How do I buy?
First steps for new buyers – from registration to the first order simply explained.
How do I sell?
This is how you start as a saleswoman – create a profile, create articles and achieve first sales.
Is that certain?
Escrow protection, anonymous payment and neutral packaging – this is how we protect you.
I have a problem
Something is wrong? Here you will find help and find out how to reach the support.
Questions as Buyers
Everything you need to know as a buyer – from the first visit to the order
First steps
Buying & Ordering
Questions as a Salesperson
Everything you need to know as a saleswoman – from start to successful sale
First steps
Sell successfully
Platform & Legal
Information about security, legality and rules
Quick answers
How does SecretUndies work?
SecretUndies is a platform where sellers can offer worn underwear and buyers can purchase it safely and discreetly. The escrow system protects both sides, and the wallet system ensures anonymous payments.
Is my purchase safe and anonymous?
Yes. The escrow system protects your payment, and the wallet system separates your bank details from the purchase. Saleswomen only see your pseudonym. Neutral packaging ensures discretion.
What do I do with problems?
Document the problem, contact support and use escrow protection. In the event of legitimate complaints, a refund is possible. In detail at Problem-solving guide.
How do I recognize serious offers?
Pay attention to verified saleswomen, meaningful profiles, realistic prices and positive reviews. Avoid offers with pressure for quick payment.
Our thematic FAQ pages explain everything about cotton vs. Silk, delivery times, prices and more.