Seller FAQ hub
SecretUndies seller FAQ
This hub organises short seller questions by task and links to fuller instructions. Individual account or order cases belong with support.
- Locate the seller task.
- Use the detailed guide.
- Take individual cases to support.
Profile and privacy
Limit public details and use official administrative processes.
Do not promise total anonymity or send documents to buyers.
Listings
Publish garment, size, fibre, condition, options, price, and shipping.
Use original photos and maintain availability.
Messages
Answer order questions and state boundaries.
Keep contact and accepted changes on platform.
Orders and payout
Check the variant before preparation and use current payout tools.
No plan guarantees income.
Shipping and support
Use suitable packaging and order address.
Provide references, not passwords, for an incident.
Use the hub before publishing a first listing
A new seller should separate public profile choices from required account or payout processes, then protect access before preparing product content. The listing guide covers category, title, original images, labelled size, fibre, condition, quantity, options, boundaries, price, preparation, and shipping. The plan guide is relevant only when a current limit or tool affects that intended catalogue. Account setup should be complete enough to receive and manage an order before the first offer becomes visible.
Suppose a seller has five garments but can reliably prepare and store only two. Publish the manageable products first, with distinct images and availability, rather than filling every possible slot. Questions about private identity, off-platform contact, or unlisted requests belong to privacy and boundary guidance; they are not reasons to weaken the public listing or disclose documents to a buyer. A declined request can remain brief while the accepted catalogue stays precise.
Use the hub after an order is placed
Begin with the paid order and match its garment, variant, accepted option, amount, preparation window, and shipping method before handling inventory. A fulfilment question goes to the seller workflow or shipping guide. A changed buyer request must be clarified in SecretUndies and should not be accepted when it crosses the listing, personal boundaries, or current rules. Changes that affect price or timing need resolution before preparation continues.
For payout status, use the current account and order tools and compare the recorded amount and stage before contacting support. For damaged delivery or a conduct issue, keep a concise timeline and redacted evidence. The FAQ identifies the route, while official support reviews the individual record; neither a paid pack nor one successful order establishes future income.
Before you continue
Choose the current seller task:
- Profile
- Listing
- Message
- Order
- Payout or shipping
Common questions
Can I hide my public legal name?
Public and administrative data may be separated, subject to current processes.
How many listings do I need?
Only a catalogue you can maintain.
Must I accept requests?
No.
Where do I resolve a case?
In order context or official support.
Useful next pages
