Marketplace rules: discretion, respect and fair agreements
The marketplace rules are not a small print to fly over – they are the common basis so that buyers and sellers feel comfortable. Here you will find what applies to SecretUndies: protection of anonymity, clear interaction with each other, binding communication only via internal channels and zero tolerance to border violations. Below we explain each point clearly and show you what happens in violations.
- Neither request nor pass on personal data – in news, shops or orders
- Focus on respect and real intentions, no pressure and no cheap deals
- Exchange exclusively via the internal messaging system – external contacts are taboo
- Automated checks plus manual check for abnormalities
- Disrespectful or dangerous content leads to blocking
- Prohibited topics (violence, minors, hatred, extortion) without exception
1. Anonymity is the basis – not an optional extra
SecretUndies lives from the fact that you decide how much of you is visible – and that no one pushes you to reveal more. Personal data such as full name, private address, private phone number or private social media profiles have nothing to look for in the exchange between users. This applies to direct messages as well as to texts in the shop, notes on orders or sophisticated formulations that pursue the same goal.
If someone asks for such data or imposes it on you, you do not have to play along. You can politely refuse and cancel the process. You can also report such situations – they contradict the basic principle of the marketplace. For you as a seller, this means: Describe offers objectively, without demanding private identification features from buyers. For buyers: inside: Respect the boundaries of the other parties, do not ask for data that is not necessary for the purchase.
A special case that often causes confusion: shipping addresses. If a shipment is necessary, the address belongs in the intended order process – not in a private chat history as a “copy for security”. This keeps track of who has received which data for which purpose, and you do not have to give any sensitive information twice or in the wrong place.
More about protection and discreet action can be found in the overview Security and discretion. The legal framework is in the GTC and in Data protection.
2. No cheap portal – quality instead of printing
This is not about quick provocation, printing sales or a tone that makes others small. SecretUndies is for people who value discretion, fair exchanges and clear agreements – regardless of whether you buy or sell. Anyone who wants to expose others, negotiate or push into a corner does not fit into this environment.
You negotiate prices and services objectively. If an offer does not fit, you search further or formulate a polite rejection. Insults, sexist or condescending language are as out of place as stalking profiles or sending unwanted messages after a clear rejection. The marketplace should remain bearable for all participants – you can do this best with a quiet, direct style.
Price dumping as a means of pressure ("take it this way, or I buy somewhere else") is just as inappropriate as the public exposure of other users: inside in news. If you have criticism, formulate it objectively and in relation to the specific process – without personal attacks. In this way, the marketplace remains usable for everyone who wants to act seriously.
Sellers: Women who want to be professional find additional inspiration in the Tips for Selling, which Quality guidelines and in Support for Sellers:Inside.
3. Messages remain on SecretUndies
The exchange of offers, special requests and processes takes place via the internal message system. This protects you: There is a traceable process, moderation and security mechanisms take effect where they belong. Phone numbers, email addresses, messenger handles, links to external chats or requests to continue the conversation elsewhere are prohibited.
Technical and substantive tests are intended to detect and prevent such circumvention attempts. If someone still wants to talk to you externally, this is a warning signal: Stay with the system, break off the contact or use the reporting function. So your protection remains intact and you don’t have to open private channels that you don’t want.
Why this makes sense for both sides, the sides explain This is how it works for customers: and This is how it works for providers:.
Tolerance for border violations: Zero. Anyone who harasses others, enforces data or systematically circumvents rules risks warnings, restrictions and, in serious cases, a permanent blocking – for all accounts that are associated with it.
4. Checks against manipulation, spam and fake profiles
We rely on automated detection and human testing in the team. The aim is to detect harassment, spam, attempts to relocate contacts, implausible profiles and conspicuous transaction patterns at an early stage. Not every pattern can be reliably evaluated by machine – this is why technical filters and moderation work together.
If something is reported or the system provides hints, we check the case in the background. You usually don’t get a public stage for internal decisions; It is important that measures are fair and rule-based. Messages from users: insides are an important component: They help to close gaps that automatics alone cannot see.
Especially with recurring patterns – such as several fresh accounts with identical text modules or a striking number of requests with the same pattern for relocating contacts – the combination of automatic and manual viewing helps. The goal is not to “ban everything”, but to catch the very cases that harm others or undermine trust in fair deals.
The legal and organizational framework is worth taking a look at Legal hub and the GTC.
5. Disrespectful behavior has consequences
Degradation, insults, offensive language or the deliberate crossing of clearly set limits – all this is not compatible with the marketplace rules. Whether subtle or direct: If someone does not behave properly, this can lead to immediate action. This affects buyers and sellers alike.
A fair marketplace needs clear red lines. Therefore, there is no “second chance on trial” in the case of serious or repeated violations – anyone who permanently disrupts or endangers the community loses access. In lighter cases, warnings or time restrictions are possible, depending on the individual case and the severity.
Incidentally, this applies in both directions: buyers who pressure or pressure sellers are just as welcome as sellers who react inappropriately. Fairness is not a one-way street concept.
Offers, photos and descriptions: honest but compliant
What you sell, you should describe in such a way that buyers understand what they get – without deception and without content that violates the prohibitions. Images and text must comply with the applicable guidelines; blurred or misleading representations are detrimental to trust and may lead to requests for correction or removal.
If you offer individual wishes, keep the agreements in the internal chat and avoid promises that you can not reliably keep. Where there is ambiguity, clear it before payment – this reduces dispute and protects both sides. For orientation in shopping in general, the view of the Marketplace and the filters there, instead of just setting on individual random hits.
6. Strictly prohibited – without exception
The following content and conduct are non-negotiable. They lead to the removal of content and usually to the permanent blocking of the affected providers: inside or accounts:
- Violent, degrading or extremely offensive content
- Anything that concerns or suggests minors – in any form
- Harassment, blackmail, systematic manipulation or pressure against other users:
- Political propaganda, hate speech, group hostility or other discriminatory content
- Attempts to deliberately direct payments or communications outside of the intended secure processes
Providers: Inside, who violate these points, are usually permanently blocked.
Typical procedure if someone violates the rules
Step 1: Note or automatic marking
A user reports an incident, or technical systems recognize a striking pattern. The case ends up in the examination.
Step 2: Testing by the team
Moderation evaluates news courses, offers and context. It is about facts and rules, not about personal preferences.
Step 3: Measure and information
Depending on the severity: warning, restriction, removal of content or permanent blocking. Affected persons are informed according to the internal processes, if necessary. In particularly clear cases, a ban can also be carried out without prior detailed discussion in the chat – for example, in the case of serious violations of the absolute prohibitions.
Step 4: Documentation internally
Decisions are recorded internally in a comprehensible manner so that repeated violations or ring trials can be detected. This serves to protect the community, not the public exposure of individuals.
Obligations at a glance
| Topic | Buyers: inside | Sellers: inside |
|---|---|---|
| Maintaining anonymity | Do not demand unnecessary data from others | Do not store or share data of others |
| Communication | Use only internal system | No external contact requests |
| Respect | No insults, no pressure | Objective, professional answers |
| Payment and Expiration | Adhere to intended purchase routes | Describe offers honestly, deliver as agreed |
| Notifications | Report suspected cases factually, no witch hunt | Not to participate in requests for rule violations |
| Content | No offensive or hateful texts | Keep listings and media compliant |
Quick check before sending a message
- Does the text contain a request for private contact details or external payment? Then do not send.
- Does the tone sound respectful – even if you are frustrated?
- Does your criticism relate to the process, not the person?
- Did you clarify with special requests what is really possible?
- Would you defend the same message from a neutral third person?
- If you are unsure: pause briefly and, if necessary, the Support Questions.
Marketplace rules and contract texts – what applies when?
This page summarizes the most important rules of conduct in understandable language. However, binding for your use relationship are the GTCin addition to the Data protection and other documents linked there. If something is literally different from what is described here, the contractual versions take precedence.
The marketplace rules still help you in everyday life: They tell you which behavior is usual and desired before there is even a conflict. If you sell, it is also worth the comparison with the Quality guidelines, because the content quality and the formal rules play together.
They protect everyone who wants to buy or sell honestly here. Play fair. Stay respectful. Stay discreet. For questions or borderline cases, the Support.
Frequent questions about marketplace rules
Can I give my username or a neutral mail for shipping?
What is really necessary for shipping results from the ordering process and the applicable processes. Private contact data or detours via external channels are not allowed. If you’re unsure, stick to the information in the checkout and the hints in the dashboard – or ask support before trying something one-off.
What happens if someone asks me for my phone number?
You don't have to give it out. Reject politely and stay in the internal messaging system. If the person insists or pressures, break off contact and report the behavior. This goes against the marketplace rules to protect your anonymity.
Are light teasing or ironic language allowed?
Humor is fine as long as everyone involved perceives it that way and no one feels bothered. As soon as someone clearly names boundaries or seems uncomfortable, a stop is called for. Insults, degradation or sexualized language against the will of others are not “jokes”, but violations.
As a seller, can I:lock or block someone?
If you are uncomfortable with a contact, you can not continue it and should report it if rules are violated. You can see which technical options (e.g. ignore, report) are available to you in the interface in your account. In the case of repeated harassment, a notification to the support makes sense.
Where can I find the full legal texts?
The GTC and the Data protection are the binding documents. The marketplace rules summarize the most important rules of conduct in a comprehensible way and supplement these texts – in case of objection, the contractual documents apply.
Do the rules also apply to pure window shop visits without purchase?
As soon as you use an account, write messages or post content, the rules apply. Even the mere reading should remain respectful; active violations (spam, harassment) will also be punished without a completed purchase.
Ready for the next step?
Browse discreetly in the marketplace – or open your shop with clear rules in the back.
