Our marketplace rules
SecretUndies is built for adult buyers and sellers who want clear listings, respectful communication and a documented order path. The practical rule is simple: describe only what you genuinely offer, agree important details inside the platform and never pressure another person to cross a boundary. These guidelines explain expected behaviour; the current terms, policies and notices shown during account or order actions remain decisive.
Editorially reviewed on 29 July 2026.
A listing, message or payment request should help the other person understand the transaction without exposing unnecessary personal information or creating pressure.
1. Use an accurate identity and protect private details
Provide the account information required by SecretUndies truthfully. Public profile names can support discretion, but they must not be used to impersonate another person or mislead buyers about who fulfils an order. Never publish someone else's legal name, address, payment details or private messages.
Share delivery information only through the fields or order conversation intended for it. Sellers should keep customer data limited to fulfilment. Buyers should not ask for a private home address, personal bank account or off-platform contact as a condition of purchase.
2. Make listings specific, truthful and current
A listing should identify the item, available options, preparation expectation, price shown for the offer and relevant delivery information. Photographs and descriptions must represent what the seller is actually offering. Do not copy another seller's content, use unverifiable scarcity claims or promise a result outside your control.
Update or remove an offer when stock, timing or boundaries change. If a buyer requests a variation, confirm the accepted version in platform chat and make sure the final order reflects it before payment.
3. Keep essential messages and payment on SecretUndies
Questions about the item, agreed options, preparation, dispatch and problems belong in the platform conversation. This keeps context connected to the listing and order. Requests to move to a private messenger, send money to a personal account or follow an unfamiliar payment link should be declined.
Do not continue when a user asks you to hide a material term, bypass checkout or delete relevant messages. Report the request if it appears deceptive, pressuring or unsafe.
4. Respect consent and seller boundaries
A buyer may ask whether an option is available, but a seller can decline without justification. A refusal ends the request. Repeated, graphic or coercive messages are not acceptable, even when the subject is related to a product category.
Sellers must also avoid pressuring buyers into extras, private contact or a higher-priced option. Keep language adult, factual and tied to the transaction. Harassment, threats, discriminatory abuse and unwanted sexualised communication can lead to moderation action.
5. Fulfil the documented order and communicate changes
Sellers should prepare and dispatch the item described in the order, use suitable packaging and provide the promised update when available. Buyers should provide accurate delivery details and allow for the stated preparation stage before treating an order as late.
If circumstances change, explain the specific issue promptly through the order. Do not invent a tracking event or mark an order complete merely to improve account statistics. A factual update gives the other person a reasonable basis for deciding what to do next.
| Area | Expected | Not acceptable |
|---|---|---|
| Listing | Accurate item, options and timing | Copied media or misleading claims |
| Messages | Relevant, respectful and recorded | Pressure, harassment or doxxing |
| Payment | Current SecretUndies checkout | Private transfers or hidden surcharges |
| Fulfilment | Order-based preparation and updates | False status or substituted item |
| Problems | Evidence-based report through support | Public exposure or retaliatory threats |
6. Prohibited activity is not made acceptable by consent
Users must follow the current marketplace policies and applicable law. A private agreement does not permit prohibited goods, unlawful content, fraud, payment manipulation, abuse of minors, non-consensual material or infringement of another person's rights. Do not use coded wording to disguise a prohibited request.
Because rules and legal requirements can change by product and location, check the current policy shown on the platform. This page is operational guidance, not individual legal advice.
How moderation handles a report
1. The report identifies an event
Include the relevant listing, order or message and explain what happened without adding unrelated personal data.
2. Available context is reviewed
The team may compare the report with platform records and request further information where needed.
3. A proportionate action is selected
Possible action depends on the evidence, severity, account history and current rules. No particular outcome is guaranteed in advance.
4. Records are retained as required
Relevant information may be kept for safety, support and compliance purposes under the applicable policies.
Keep the listing, agreement, payment and fulfilment updates connected to the same order whenever possible.
- Is the offer accurate today?
- Does the message concern the listed transaction?
- Has every boundary been accepted without pressure?
- Will payment remain in the current checkout?
- Are delivery details shared only where required?
- Could support understand the agreement from the record?
Rules, policies and contract terms serve different purposes
This page translates expected marketplace conduct into practical actions. Terms and policies define the formal conditions that apply to accounts, privacy, orders and platform use. Product listings and confirmed options describe the individual transaction. Read the relevant current documents before making a decision with legal or financial consequences.
Use this guide for day-to-day conduct, the current platform policies for formal rules and the documented listing and order for the individual transaction.
Questions about applying the rules
Can a buyer ask for a custom option?
Yes, when the request is permitted, relevant and respectful. The seller may decline, and the buyer must accept that answer without repeated pressure.
May users exchange private contact details?
Keep transaction communication within SecretUndies and follow the current marketplace rules. Moving away from the record can expose personal data and make a disagreement harder to assess.
Does reporting guarantee an account ban?
No. Moderation action depends on the available context and current rules. Submit a factual report and preserve relevant platform records.
What if a listing and message disagree?
Clarify the material term before payment and ensure the final order reflects the accepted offer. Do not rely on a vague or disappearing promise.
