Marketplace rules: discretion, respect and fair agreements

• Do not request or disclose personal data—in messages, shops, or orders
• Focus on respect and genuine intentions; no pressure and no bargain deals
• Exchange exclusively via the internal messaging system—external contacts, email addresses, payment links, and circumvention of fees are strictly prohibited
• Automated checks plus manual review when irregularities are detected
• Disrespectful or dangerous content leads to account suspension
• Prohibited topics (violence, minors, hate speech, blackmail) without exception

1. Anonymity is the foundation—not an optional extra

SecretUndies relies on your right to decide how much of yourself you reveal—and on no one pressuring you to disclose more. Personal data such as your full name, private address, private phone number, or private social media profiles have no place in exchanges between users. This applies equally to direct messages, shop texts, order notes, or cleverly phrased formulations aiming for the same outcome.

If someone asks for such details or pushes their own details on you, you do not have to take part. You can politely decline and end the interaction. You can also report the incident, because it goes against the marketplace’s basic principle. As a seller, describe your offers factually without asking buyers for private identifying details. As a buyer, respect the other person’s boundaries and do not ask for information that is unnecessary for the purchase.

A special case that often causes confusion: shipping addresses. If a shipment is required, the address belongs in the designated order process—not in a private chat history as a "backup copy." This ensures it remains traceable who received which data for what purpose, and you do not have to disclose sensitive information twice or in the wrong place.

More on protection and discreet conduct can be found in the overview of Security and Discretion (in German). Legal framework conditions are set out in the Terms and Conditions (in German) and the Privacy Policy (in German).

2. Not a discount portal—quality instead of pressure

Provocation, pressure selling and language that belittles others have no place here. SecretUndies is for people who value discretion, fair exchanges and clear agreements, whether they buy or sell. Anyone seeking to humiliate others, pressure them into lower prices or corner them does not belong in this environment.

You negotiate prices and services objectively. If an offer does not suit you, continue searching or formulate a polite decline. Insults, sexist or condescending language are just as out of place as stalking profiles or sending unsolicited messages after a clear decline. The marketplace should remain bearable for all involved parties—you best achieve this with a calm, direct approach.

Using low prices as pressure (“take it at this price or I’ll buy elsewhere”) is as inappropriate as publicly humiliating other users in messages. If you have criticism, keep it factual and about the transaction concerned, without personal attacks. This keeps the marketplace usable for people who want to trade seriously.

Sellers who wish to present themselves professionally can find additional inspiration in the Tips for Selling (in German), the Quality Guidelines (in German), and at Support for Sellers (in German).

3. Messages remain on SecretUndies

Discussions regarding offers, special requests, and procedures take place via the internal messaging system. This protects you: there is a traceable record, and moderation and security mechanisms are in place where they belong. Phone numbers, email addresses, messenger handles, links to external chats, external shops, payment links, or requests to continue the conversation elsewhere are prohibited.

Particularly serious is any attempt to lure buyers or sellers into direct sales outside of SecretUndies in order to circumvent platform fees, buyer protection, payment processing, or documentation requirements. Such cases may lead to account suspension, cancellation of affected transactions, and withholding or offsetting of affected payouts, as stipulated in the Terms and Conditions.

Technical and content-based checks are designed precisely to detect and prevent such circumvention attempts. If someone nonetheless tries to move the conversation externally, this is a warning sign: stick to the system, terminate the contact, or use the reporting function. This keeps your protection intact and spares you from opening private channels you do not wish to use.

The pages How it works for buyers (in German) and How it works for sellers (in German) explain why this helps both sides.

Tolerance for violations of personal boundaries: zero. Anyone who harasses others, forces them to disclose data or systematically circumvents the rules risks warnings, restrictions and, in serious cases, permanent suspension, including all accounts linked to that activity.

4. Checks against manipulation, spam, and fake profiles

We rely on automated detection and human review by our team. The goal is to identify harassment, spam, attempts to shift contact off the platform, implausible profiles, and suspicious transaction patterns at an early stage. Not every pattern can be reliably assessed automatically—therefore, technical filters and moderation work together.

When we receive a report or a signal from the system, we review the case internally and keep a traceable record. Internal decisions are generally not debated in public; what matters is that action is fair and based on the rules. User reports help us identify gaps that automated checks alone cannot detect.

Especially with recurring patterns—such as multiple new accounts using identical text segments or an unusually high number of requests with the same pattern aimed at shifting contact off the platform—the combination of automation and manual review proves helpful. The goal is not to "ban everything," but rather to precisely catch cases that harm others or undermine trust in fair deals.

For the legal and organizational framework, please refer to the Legal Hub (in German) and the Terms and Conditions (in German).

5. Disrespectful behavior has consequences

Humiliation, insults, intrusive language and deliberately crossing clearly stated boundaries all violate the marketplace rules. Inappropriate behaviour can lead to immediate action, whether it is subtle or direct. This applies equally to buyers and sellers.

A fair marketplace needs clear boundaries. Serious or repeated violations do not come with a “second chance on probation”: anyone who persistently disrupts or endangers the community loses access. In less serious cases, warnings or temporary restrictions may be possible, depending on the circumstances and severity.

By the way, this applies in both directions: buyers who harass or pressure sellers are just as unwelcome as sellers who react inappropriately. Fairness is not a one-way concept.

Offers, photos, and descriptions: honest, but compliant with the rules

You must describe what you sell in such a way that buyers understand exactly what they are receiving—without deception and without content that violates the prohibitions. Images and texts must comply with the applicable guidelines; blurred or misleading representations harm trust and may lead to correction requests or removal.

If you offer custom requests, document agreements in the internal chat and avoid making promises you cannot reliably keep. Where there is uncertainty, clarify matters before payment—this reduces disputes and protects both sides. For general guidance on shopping, it is also worthwhile to review the marketplace and its filters, rather than relying solely on random individual search results.

6. Strictly prohibited—no exceptions

The following content and behaviour are prohibited without exception. Violations lead to content removal and usually permanent suspension of the sellers or accounts concerned:

• Content that glorifies violence, is degrading, or extremely offensive
• Anything concerning or implying minors, in any form
• Harassment, blackmail, systematic manipulation, or pressure directed at other users
• Political propaganda, hate speech, group-based hostility or other discriminatory content
• Attempts to deliberately steer payments or communication outside of the designated secure processes

Sellers who violate these points are usually permanently suspended.

Typical procedure when someone violates the rules

Step 1: Notice or automatic flagging

A user reports an incident, or technical systems detect an anomalous pattern. The case is then submitted for review.

Step 2: Review by the Team

Moderation evaluates chat message histories, offers, and context. This concerns facts and rule texts, not personal preferences.

Step 3: Action and Notification

Depending on the severity, action may include a warning, restrictions, content removal or permanent suspension. Those affected are informed as required, following internal procedures. In particularly clear cases, suspension can happen without an extensive discussion in chat first, for example after a serious violation of an absolute prohibition.

Step 4: Internal Documentation

Decisions are recorded internally so that their basis can be traced and repeated violations or coordinated attempts to circumvent the rules can be recognised. This protects the community rather than publicly shaming individuals.

Obligations at a Glance

Quick check before sending a message

• Does the text contain a request for private contact details or external payment? Then do not send it.
• Is the tone respectful—even if you are currently frustrated?
• Does your criticism relate to the process, not the person?
• Have you clarified, regarding special requests, what is truly possible?
• Would you defend the same message before a neutral third party?
• If you are unsure: pause briefly and, if needed, contact Support (in German).

Marketplace rules and contract texts – which apply when?

This page explains the main rules of behaviour in clear language. The Terms and Conditions (in German) govern your use of the service, supplemented by the Privacy Policy (in German) and the other documents linked there. If their wording differs from the explanation on this page, the contractual documents take precedence.

The marketplace rules still help you in everyday practice: they indicate which behavior is customary and desirable—before any conflict even arises. If you are selling, it is also worthwhile to cross-check with the Quality Guidelines (in German), as content quality and formal rules work together.

They protect everyone who wants to buy or sell honestly here. Play fair. Stay respectful. Stay discreet. For questions or borderline cases, the Support (in German) is there to help.

Frequently asked questions about the marketplace rules

Ready for the next step?

Browse discreetly in the marketplace—or open your shop with clear rules in mind.

Our marketplace rules: related guides

• Benefits for buyers (in German)
• Security and discretion (in German)
• Quality guidelines for sellers (in German)
• Legal hub with legal information (in German)
• FAQ – frequently asked questions (in German)