1. Technical problems?

You cannot store products or they do not appear in the shop? Buttons do not work or the shop does not load correctly? 👉 Use our Contact form Or write directly to support@secretundies.comZ We respond within 24 hours (working days).

2. Buyer:Does not report?

Many buyers: inside write briefly or not at all – that’s okay. If you sent an item and no confirmation came, document shipping & date. In case of open conflicts, we support you directly.

3. Order not paid?

SecretUndies is paid in advance – no action is necessary on your part. If you discover unusual orders, contact us – we will check immediately.

4. Someone crosses borders?

Harassment, pressure or inappropriate news? Just click on “Messen” directly in the message system – our team checks discreetly. In serious cases, you can additionally support@secretundies.comZ Contact.

5. Want feedback on the shop or text?

Please write to us if you are unsure how to present yourself better. Our team will help you e.g. B. with your profile text or gives you tips for presentation – discreetly & directly.

6. Personal support for premium shops

If you have booked a 6-month package (Queen Level), you will receive personal email support. Enter your order number and get preferred help.

You are never alone. We stand behind you – anonymously, clearly and at eye level.