How does this work?
The platform fee on sales of your own products is 0 % for new seller subscriptions. Your agreed subscription package price is charged separately. Payment provider fees may be taken into account when paying you out, according to the provider’s terms. Include your own costs, such as materials, packaging and shipping, in your calculations too. The order settlement is what matters; your account balance and money already paid out are separate figures.
What buyers pay at checkout may include, besides the item price, shipping and separately itemized costs. These buyer costs are not automatically your sales revenue. Payment processing and possible deductions are governed by the Terms & Conditions §§ 8 and 8a (in German) as well as the payment provider’s terms.
New seller subscriptions: Prices and platform fee
Starter, Premium, and VIP are paid seller subscriptions. The following prices apply to new sign-ups. Your rank does not determine the platform fee. More about ranks: Ranks & Activity (in German).
Seller plans for your shop
Existing subscriptions keep their agreed terms.
The price for 3 months or 1 year is charged in advance for the entire period you select. Your subscription renews automatically at the selected billing interval unless you cancel within the required notice period. Existing subscriptions and individual agreements keep their agreed terms. An existing entitlement to the Free plan does not make that plan available for new subscriptions. Creating an account alone does not activate a seller subscription. Your offer and purchase confirmation determine your terms; new terms do not change the fees on completed sales retrospectively.
Example: €50 product sales revenue with a new subscription
The example considers only product sales revenue and platform fees on your own product sales. For all three new seller subscriptions, the following applies:
- Starter: €50 product sales revenue − €0 platform fee = €50 before further costs.
- Premium: €50 product sales revenue − €0 platform fee = €50 before further costs.
- VIP: €50 product sales revenue − €0 platform fee = €50 before further costs.
The €50 is not a guaranteed payout or profit. The package price, any payment provider fees, your own costs and any refunds have not yet been deducted. Choose your package according to the product limit and features you need; all new subscriptions have the same platform fee on sales of your own products. The seller packages (in German) and CrazySlip comparison (in German) can help you choose. You will find your binding settlement in your dashboard.
When is the platform fee calculated?
Check payment, platform fee, and your remaining share separately in the order. A completed order does not automatically mean the amount can already be paid out. Release is subject to the conditions in Terms & Conditions § 8 (in German); check the status in your dashboard.
Payout in four steps
Verify shipping proof and release
Release occurs no earlier than 21 calendar days after submission or entry of a valid tracking number or equivalent shipping proof. Required identity or age verification must be completed, and payout data must be complete. Open disputes, refunds, chargebacks, as well as fraud or policy reviews, may prevent release. Further conditions apply as outlined in Terms & Conditions § 8 paragraphs 3–7 and § 8a (in German).
Check for balance of at least €50
The minimum amount is €50. Only the balance released for payout counts. Below this amount, your balance continues to accumulate.
Request payout
Once the conditions are met and sufficient released balance is available, you can request the payout in your dashboard. Use the payout method offered there and verify your stored details.
Money arriving in your bank account
Once your payout has been released and instructed, when it reaches your account depends on the payment provider and your bank. The 21-day period is not a guaranteed date for the money to arrive in your bank account. Check your dashboard for the processing status.
For a payout request, at least €50 must be released for payout. Below this threshold, the balance remains on your account. Even above this threshold, the release conditions apply.
Frequently asked questions
Does my rank affect the platform fee?
No. Your rank reflects activity and status. For new paid seller subscriptions, a 0% platform fee applies to sales of your own products. Existing subscriptions retain their agreed terms. More details: Ranks and Activity (in German).
Is the platform fee calculated before or after shipping?
Shipping date, billing, and release for payout are distinct steps. Check the fee in the affected order and the available amount in your dashboard. The shipping status alone does not indicate whether the fee has been booked or when a payout can be expected.
What happens in case of a refund?
A full or partial refund adjusts your balance accordingly. In a dispute or chargeback, amounts attributable to the case may be withheld, reclaimed or offset against payouts. Payment provider fees and other attributable costs are governed by Terms & Conditions § 8 and § 8a (in German) and the provider’s terms. Unaffected, undisputed remaining funds are not automatically forfeited in full.
Can I withdraw less than €50?
No. A payout request requires at least €50 in funds released for payout. The conditions in the Terms & Conditions also apply.
How quickly does the money reach my account?
Requesting a payout does not mean the money has reached your bank account. Funds can be released no earlier than 21 calendar days after valid proof of shipment, provided the other requirements have been met. Processing by the payment provider and your bank starts only after the payout has been instructed. Check your dashboard and payout confirmation for the current status.
Allow for payouts when setting sock prices
When selling worn socks (in German), list prices are not the only factor. Also check shipping time, platform fees, and your payout. The page selling worn socks: prices (in German) helps you translate the gross view into a realistic calculation.
Verify a payout based on the specific order
Order value, platform fee, shipping costs, adjustments and funds available for payout are different figures. Open the order concerned and your dashboard side by side. The settlement shown there for your account is what matters; a general calculation example can explain the process, but cannot replace an individual accounting entry.
From sales price to available balance
Review the information in a consistent order: which item and option were ordered? What amount is shown as sales revenue? Which platform fee is listed? Is there a refund, cancellation or other adjustment? What amount is already available, and what is still tied to an order in progress? This helps you see whether the settlement is unclear or whether two different statuses have simply been compared.
A common mistake is to treat the price shown in the shop as the amount that will reach your bank account. Include subscription package costs, agreed shipping and any optional extras in your own planning calculation. The platform fee and payout calculator (in German) can help with this planning. Then check your dashboard for the binding settlement.
Check before requesting a payout
- The correct order and the correct order reference are open.
- Shipping or order status has been fully updated.
- Open queries, refunds, or reviews are taken into account in the process.
- Available and still locked balance are not confused.
- The details you have provided for payouts are current and belong to your account.
If an amount is missing or a status is unclear, record only the line concerned, the time and the order reference. Do not send passwords, transaction authorisation codes (TANs) or full bank details in chat. Troubleshooting & support (in German) explains which records will help someone check the issue.
Plan prices with a buffer for your own effort
Do not set your offer price solely based on what other sellers charge. Record material costs, preparation, packaging, shipping effort, package price, and possible payment service provider fees. For new seller subscriptions, the platform fee on your own product sales is 0 %; for existing contracts, check the agreed conditions. Decide whether the remaining amount fits your effort accordingly. If your package or an option changes, recalculate. This keeps your pricing transparent and traceable, without committing to future sales or payout times.
Do not confuse status terms with a fixed payment date
A sale marked as completed, available platform balance, and a bank payout already instructed denote different steps. Read the status term together with the associated note in your dashboard. If it remains unclear which step is missing, ask specifically about this transition and provide the order or payout reference. This avoids creating an apparent date commitment from a general status message.
