Legal Hub: Legal & Consumer Information

Guidance & Practice – Supplement to the Mandatory Texts

The following pages are understandable help for everyday life on the marketplace and do not replace legal or tax advice. For mandatory information, the sections ‘Consumer Information’ and ‘Withdrawal Policy’ shall apply as well as: GTC and Data protection.

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Consumer information

The following consumer information applies to the use of SecretUndies .com as well as to purchase contracts concluded via the platform between Sellers and Buyers. They are aimed at consumers:in German, Austrian and Swiss law as well as at other users:in the European Union. Legally binding rights of your country of residence remain unaffected.

Status: 8 November 2025

1. Contractual partners: in & role of SecretUndies

SecretUndies Ltd, Pentadaktilou Street 35, 7081 Larnaca, Republic of Cyprus, operates the online marketplace SecretUndies .com. SecretUndies mediates exclusively between sellers:inside and buyers:inside. Purchase contracts are concluded exclusively between the respective users:inside. SecretUndies does not become a contracting party to the purchase contracts and is not liable for service disruptions arising from these contracts.

2. Essential characteristics of the goods

The goods are in particular worn or unworn underwear as well as supplementary articles, which are described in detail by sellers. The essential features result from the respective product description. Sellers: insiders are obliged to present the condition (“worn” or “unworn”), packaging, material details and special characteristics truthfully.

3. Conclusion of the contract

1. Advertisements on SecretUndies .com are not yet a binding offer.
2. Buyers: insiders make a binding purchase offer via the platform (e.g. by clicking on “buy now” or a comparable button).
3. Sellers: insiders can accept or reject the offer. Upon acceptance, the purchase contract arises.
4. Confirmations of receipt of the order are sent automatically, but are not considered as acceptance unless otherwise stated.

4. Prices, Fees & Taxes

All prices are given in euros (or a specifically indicated currency) and are understood – if sellers are entrepreneurs – including statutory sales tax. Sellers: insiders are responsible for the correct tax treatment. SecretUndies collects a Package-dependent platform fee on the successful selling price; the set depends on the selected seller:inside package (e.g. Starter, Premium, VIP with different sets). Your share and the Amount of the platform fee In the user account or dashboard displayed before closing the transaction; An overview of the packages can be found under the subscription packs. Fees are transparently displayed before a transaction is concluded.

5. Types of payment

Payment processing takes place via external payment service providers (e.g. Stripe). Allowed payment methods (credit card, instant transfer, wallets, etc.) are displayed during the payment process. SecretUndies does not receive complete payment data, but only settlement and status information. Additional fees of payment service providers shall be transparently displayed.

6. Conditions of delivery

Shipping method, delivery time and costs are determined by the respective sellers and communicated in the product description or in the checkout process. Sellers: insiders are obliged to use discreet, hygienic packaging and comply with agreed delivery times. Shipping is exclusively to adult recipients:inside.

7. Digital Content and Coins

Coins are digital platform currency without legal tender status. Coins can only be used for additional functions on SecretUndies .com. By using a coin-based feature, the coin balance loses its interchangeability; A redemption or withdrawal is excluded.

8. Warranty and customer service

For claims for defects arising from purchase contracts, only the participating sellers are responsible. Consumers have the legal warranty rights of their country of residence. SecretUndies provides communication and moderation channels, but is not a vicarious agent of the sellers:innen.

9. Alternative dispute resolution

The European Commission provides an online dispute resolution (OS) platform: https://ec.europa.eu/consumers/odr. SecretUndies is not obliged and in principle not willing to participate in consumer arbitration proceedings. Within the platform, an internal complaints procedure under the Digital Services Act is available.

10. Contract language and storage

The contract language is basically German; Other languages may be available as an option. Users receive transaction details in their account area and can retrieve them there. SecretUndies does not permanently store the contract text for consumers:inside retrieval.

11. Information for consumers: inside under German & Austrian law

In addition to the above-mentioned information, the legal information obligations apply according to art. 246a § 1 EGBGB (Germany) or § 4 FAGG (Austria). Insofar as sellers act as entrepreneurs, they must independently ensure compliance with these obligations (e.g. clear information on identity, address, right of withdrawal, warranty, contract text storage).

12. Information for consumers: women in Switzerland

For users in Switzerland, the mandatory consumer protection provisions of the Federal Act against Unfair Competition (UWG) and other applicable regulations apply. Sales are carried out as private contracts between the parties. SecretUndies supports in disputes over the internal complaints procedure.

Revocation policy

Consumers are entitled to the right of withdrawal if they conclude contracts with entrepreneurs (B2C). In the case of C2C contracts (private to private) there is regularly no legal right of withdrawal. Sellers: However, insiders can voluntarily grant a right of withdrawal. The following instruction is a pattern for entrepreneurs:women on SecretUndies .com.

1. Right of withdrawal

You have the right to revoke this contract within 14 days without giving reasons. The withdrawal period is fourteen days from the day on which you or an unauthorized person named by you took possession of the goods.

2. Exercise of withdrawal

In order to exercise your right of withdrawal, you must inform the Seller(s) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke the contract. You can use the model withdrawal form below, but this is not mandatory.

3. Consequences of withdrawal

If you revoke this Agreement, the Seller(s) shall:repay to you all payments received by him/her from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different mode of delivery than the most favorable standard delivery offered), without delay and at the latest within fourteen days from the date on which the notification of your revocation was received. This repayment will use the same payment method that you used in the original transaction, unless expressly agreed otherwise.

4. Return of goods

You must return or hand over the goods immediately and in any case at the latest within fourteen days from the day on which you inform the sellers of the revocation. The period is respected if you send the goods before the expiry of the period of fourteen days. You will bear the immediate costs of the return, unless otherwise agreed.

5. Value replacement

They shall only be liable for any depreciation of the value of the goods if that depreciation is due to handling of the goods which is not necessary for checking the nature, characteristics and functioning of the goods.

6. Reasons for exclusion and extinction

The right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene ()e.g. worn underwear) if their seal has been removed after delivery. Sellers: inside can consider further legal reasons for exclusion.

Model withdrawal form

(If you want to revoke the contract, then fill out this form and send it back.)

To: [Name/Adresse des/der Verkäufer:in]
E-mail: [Email address des/der Verkäufer:in]
– I / we hereby revoke the contract concluded by me / us for the purchase of the following goods: [Bezeichnung der Waren]
– Ordered on / received on: [Date]
– Name of the consumer:in: [Name]
– Address of the consumer:in: [Adresse]
– Date / Signature (only for communication on paper)

Information for sellers: inside

Sellers who act as entrepreneurs are obliged to inform consumers about the right of withdrawal in good time before the conclusion of the contract. In case of doubt, legal advice should be sought in order to correctly reflect national specificities (e.g. in Germany, Austria or Switzerland).