- Set up profile and catalogue.
- Confirm every order on platform.
- Prepare, ship, and review payout.
Account setup
Configure public profile and required official processes and protect access.
Define categories and boundaries before publishing.
Publish listings
Add title, photos, size, fibre, condition, options, price, and delivery.
Maintain availability and avoid duplicates.
Manage inquiries
Answer in platform chat and decline requests outside your limits.
Confirm accepted changes before payment.
Fulfil the order
Check garment and option, prepare within the stated window, and use suitable packaging.
Update the order through available tools.
Payout and support
Review current payout status and terms without promising timing.
Use support with a reference and focused facts.
Follow a seller's first live order
A seller publishes navy cotton-blend briefs with a readable size label, current condition, one available preparation option, price, three-day preparation window, and shipping method. When a buyer asks whether the pictured garment is the selectable navy variant, the seller confirms inside SecretUndies and corrects the listing first if the option label is unclear. The answer should identify the product without adding personal contact or unrelated private detail.
After checkout confirms payment, garment, option, total, and address, the seller checks the physical item before preparation. The same details are checked again before sealing suitable inner and outer packaging. Dispatch is recorded through the available order tools, and payout status is reviewed in the account according to current terms rather than promised to occur at a fixed time. Packaging materials and the planned carrier method should be ready before the preparation window becomes difficult to meet.
Handle an unavailable item without breaking the workflow
If the paid garment is found damaged before preparation, do not send a similar colour or size as a substitute. Pause fulfilment, photograph the inventory issue for the seller's private record, and explain in the order that the selected item is unavailable. Offer only platform-supported choices that respect the buyer's decision and the seller's stated boundaries. Do not mark the order dispatched while the replacement or cancellation decision remains unresolved.
The appropriate next step may be buyer agreement to a clearly identified alternative, cancellation, or support review under current rules. Update the public listing or availability so another buyer cannot select the same stock. Keep the order reference, communication, and status together, then review why the inventory check failed before reopening the affected offer.
Before you continue
Follow the seller workflow in order:
- Account ready
- Listing live
- Inquiry confirmed
- Order shipped
- Payout reviewed
Common questions
Does publishing guarantee sales?
No.
Can order chat move elsewhere?
Keep it on SecretUndies.
When do I prepare?
After the order and option are confirmed.
Where is payout status?
In the current account and order tools.
