Selling workflow
Process a sale from listing publication to delivery
This guide begins after your seller plan is ready. It follows one concrete transaction through publication, inquiry, platform order, preparation, shipping, delivery, and a possible support case.
- Publish a product-specific listing with clear scope, boundaries, and timing.
- Accept only suitable inquiries and document agreed options in platform chat.
- Verify the order, pack discreetly, record shipping, and resolve issues inside SecretUndies.
Step 1: Publish the actual product
Check title, category, material, labelled size, condition, included quantity, options, boundaries, preparation time, and shipping. Photographs should show the item accurately without exposing documents, reflections, or location clues. Remove inherited wording that belongs to another product.
Review the live listing as a buyer would see it. Make sure the base item and optional extras are distinct and that the price relates to a clear scope. A complete listing becomes the shared reference for later questions and order checks.
Step 2: Review buyer inquiries
Answer focused product questions and compare custom requests with your boundaries, schedule, and listing scope. You can refuse without disclosing private reasons. Repeated pressure, harassment, or attempts to collect personal contact details should be blocked or reported.
When accepting an option, record its scope, cost, and timing in SecretUndies chat. Do not begin paid preparation until the intended order and payment status is visible. Reject external transfers, gift codes, or payment links sent through messages.
Step 3: Verify and prepare the order
Match the item, selected options, delivery details, and written promises before preparation. Use a fixed order checklist, especially when several transactions are open. This reduces mix-ups and reveals missing information while there is still time to ask.
Prepare only the agreed scope. If an unexpected delay or product issue occurs, tell the buyer promptly in the existing chat and give a realistic next step. Do not hide a problem behind vague status messages or make a delivery guarantee you cannot control.
Step 4: Pack and ship discreetly
Use clean, suitable inner packaging and stable outer packaging that does not unnecessarily advertise the contents. Required carrier labels remain in place. Check the delivery address and selected service without copying the buyer's information into unrelated messages or personal notes.
Keep the dispatch receipt and available tracking status with the order. Share only the shipping information the buyer needs. A carrier may update late or delay delivery, so communicate the last confirmed status rather than inventing an explanation.
Step 5: Close or resolve the order
After delivery, allow the buyer to compare the contents with the listing. If a factual concern arrives, check the product details, selected options, and chat before responding. Keep the discussion attached to the order and address the specific point.
If direct resolution fails, contact support with order number, timeline, and relevant evidence. After closure, improve the exact process weakness that appeared, such as an unclear option or packing check. Do not react by adding generic text to every listing.
Before you continue
Use this checklist for each sale you process:
- The live listing matches the actual item and option scope
- The inquiry fits my boundaries and current capacity
- Order and payment status are confirmed before preparation
- Item, options, and delivery details are checked together
- Packaging and dispatch are discreet and documented
- Questions and support remain attached to the order
Common questions
When should I begin preparation?
Begin only after the platform shows the intended order and payment state and all paid options are clearly documented.
Can I refuse a request after receiving a message?
Yes. A message is not an obligation. Decline any request outside your boundaries or capacity before it becomes a paid order.
What shipping information belongs in chat?
Only the status or details the buyer needs. Delivery data belongs in order fields and should not be repeated unnecessarily.
What does support need?
Provide order number, concise timeline, relevant listing or chat promise, status, and the concrete issue without unrelated private information.
