Inspect outer packaging and delivery
Look for visible damage, opening or moisture. A neutral box does not establish the condition inside, but it provides context for possible transit damage.
Photograph only relevant areas and cover address details before sharing an image.
Match the contents to the order
Review the product, quantity and explicitly selected options against the order summary and related agreement.
An expectation that was not stated in the listing or chat is not a documented discrepancy.
Assess material and condition
Compare the stated material, size, colour, seams and visible condition with the description. Lighting can affect colour; missing parts or specific damage are clearer observations.
Separate personal preference from an objective difference to the agreement.
Document a relevant difference
State what was expected, which detail differs and when the parcel arrived. A few clear images are more useful than many unsorted photographs.
Keep packaging and relevant records until the question is resolved.
Contact the seller clearly
Provide the order number and specific discrepancy in marketplace chat. Explain the information or remedy you are requesting without assuming the cause.
Allow a reasonable opportunity to respond unless an urgent technical or safety issue requires support.
Use support with a short timeline
If direct resolution fails, summarise order, delivery, discrepancy and prior contact. Share only necessary data and never passwords or full payment credentials.
Close the case only after the agreed outcome has actually occurred.
Checks after delivery
- Inspect outer packaging for damage.
- Compare product and options with the order.
- Assess condition against specific listing details.
- Document a relevant difference concisely.
- Contact the seller and support in the order flow.
Review material, delivery and support
Use these guides to place an observation in the correct part of the transaction.
Close the review
Retain only records needed for resolution and remove unnecessary copies containing address or payment data after the transaction is settled.
