1. You received nothing?

Please check your account first: Has the order really been completed? Has the provider already marked the shipment? It is often due to the duration of the shipment. If nothing has arrived after 7 days, contact us.

2. Does the product not correspond to the description?

Write us about this Contact form Describe the case honestly. We look at each situation individually – fair for you and for the providers.

3. Was the packaging not discreet?

This is not to happen. Tell us directly if you felt your package was too flashy. We clarify this with the provider and improve the processes.

4. Are you having problems with payment?

It rarely happens – but payment providers also make mistakes. If your payment does not go through or has been double debited, please contact us immediately. We clarify this technically or refund it, if necessary.

5. Are you being harassed or receiving inappropriate messages?

SecretUndies is a safe place. If you feel uncomfortable, you can report any message in the system. In addition, you can write to us at any time – we block the contact, if necessary, and intervene.

6. Want to give something back?

Since these are personal, individual products, a return is only possible in exceptional cases – e.g. in the case of clear wrong delivery. We examine every case transparently.

Our support is there for you

Please always use this Contact form. We get in touch on workdays within 24 hours – honest, solution-oriented and absolutely discreet.