Marketplace process
How buyers and sellers complete an order
A marketplace joins a seller’s offer with a buyer’s order. This page explains the shared transaction flow and the responsibility each person retains.
- Listings structure the offer.
- Chat clarifies the scope.
- The order connects payment and delivery.
Seller listing
The seller publishes product, condition, options, price, timing, and shipping.
SecretUndies provides tools; publishing does not guarantee sales.
Buyer comparison
The buyer filters and reviews seller context and listing details.
Platform signals add context but not certainty.
Chat agreement
Necessary questions and accepted changes stay in SecretUndies chat.
Neither person needs external contact for a standard order.
Checkout and preparation
The buyer checks the total and the seller prepares the confirmed variant.
Preparation and carrier time remain separate.
Delivery and support
The order holds shipping status and relevant records.
Support can review a documented discrepancy under current terms.
Follow one standard order from offer to receipt
A seller lists one grey cotton-blend sock pair with its labelled size, current condition, available preparation option, price, three-day preparation window, and supported shipping. A buyer checks those facts and asks whether the displayed quantity is one pair. The seller answers in SecretUndies, and the listing or selected variant remains consistent with that clarification.
The buyer reviews the pair, option, delivery address, shipping, and total in checkout before authorising. The seller then matches the paid order to the physical pair, prepares only the confirmed scope, packs it suitably, and records dispatch through available tools. On receipt, the buyer compares the contents with the same listing, chat, and order summary.
Know who decides when a stage changes
The seller controls availability, accepted options, boundaries, preparation, and whether a shipping route can be fulfilled within marketplace rules. The buyer controls selection, whether to accept the stated terms, the checkout method displayed, and the delivery information entered. Payment providers and carriers handle their own processing stages under current conditions.
If the selected garment becomes unavailable before fulfilment, the seller should not substitute it silently; the change must return to the order context for buyer agreement or the appropriate cancellation and support route. If delivery differs, the buyer supplies focused evidence and a requested review. Support assesses the record under current terms rather than guaranteeing either party's preferred outcome.
Before you continue
Match each stage to its platform tool:
- Listing
- Search
- Chat
- Checkout
- Delivery
Common questions
Who sets listing terms?
The seller sets available products, options, boundaries, preparation, and shipping within current marketplace rules. Buyers should review the live terms and clarify material gaps before paying.
Is chat always needed?
No. Use chat only when a missing fact or accepted change affects the order. Keep that clarification on SecretUndies and confirm the checkout selection before payment.
Are sales guaranteed?
No. Publishing creates an offer, but demand, competition, pricing, availability, and buyer decisions vary. Sellers should maintain accurate listings and evaluate results without assuming an outcome.
Why stay on platform?
Platform listing, chat, checkout, and order records keep the agreed scope together. External contact or payment removes context, so use official tools and support for changes or problems.
Useful next pages
